Support


Customer satisfaction is our top priority! We'll take the time to ensure that you're completely satisfied with your purchase. You'll love the way we take care of you!

Satisfaction Guaranteed
We guarantee that your floral arrangement will be fresh and of the highest quality or we will cheerfully have it replaced.

We're Always Available

Head office:
phone/fax: +7-843-200-0615(multi-channel)

Moscow:
phone/fax: +7 -495-727-1406

e-mail: [email protected]

Business Hours:
We provide full 24/7 support
We are closed only for the New Year's from 1 p.m. December, 31st till 9 a.m. January, the 2nd Moscow time (GMT +3).

Business Address (Head office - Russia):

Florist.ru
185 Dekabristov str
Kazan Russia 420080

Business Address (USA office):

Florist.ru
2207 Concord Pike #310
Wilmington DE 19803-2908

Phone: (858) 769 53 05

Singapore:

Florist Online pte. ltd.
8 Wilkie Road Wilkie Edge #03-01
Singapore 228095

Order Confirmation
You will be given a confirmation number immediately after your order has been successfully submitted. We will also send you an email confirmation including all of the information you have submitted on your order.

Order Status
If you have a question about the status of an existing order, call our customer service representatives at +7-843-200-0615 or email us at [email protected]. Please have your confirmation number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or email.


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