We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, weather conditions, and whether the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.
You may inquire into the status of any existing order by calling customer service at +7-843-200-0615 or you may e-mail us at [email protected]. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Floral Deliveries to Russia and the former Soviet Union
Please, allow a minimum of 1 business days to process the delivery. Nevertheless, in Russia, Ukraine, Belarus, Latvia, Lithuania, Estonia and Moldova same-day delivery is mostly available Monday through Friday on orders received before 12:00 noon Moscow time (GMT +3) excluding holidays and peak floral delivery periods. For some remote destinations 2-3 business days may be necessary to complete yur order. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee delivery on weekends and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. Unfortunately, we cannot deliver to PO boxes.
There are cities in Russia that can be visited by residents of the cities only (so called "closed" cities). For "closed" cities a contact phone number of the recipient is necessary, the flowers will be delivered to the check-point of the city. The cities are Zheleznogorsk, Zarechny, Seversk and Zelenogorsk.
In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, NO REFUND is possible due to the infrastructure costs involved and to the fact that flowers is a perishable item.
Please visit this page for more detailed information.
Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 7 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.
If the recipient is not at home at the time of delivery, the florist may choose to:
Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
Call the recipient first to arrange a delivery time.
If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.
Holiday Delivery Information
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.
Non-working hours delivery
Delivery before 9am and after 8pm is available per request only. The price of these deliveries may vary and should be specified before placing the order.
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